Warranty policy

Review the warranty shown for your chosen configuration before ordering. The product listing, invoice and warranty card identify its coverage and validity. An optional Tech Gage service does not restart or extend the manufacturer's warranty period.

International and local coverage

International cover is provided under the manufacturer's rules and may require service outside Pakistan. Products with official local cover are handled through the relevant authorized service centre. Tech Gage's optional local warranty service helps arrange an eligible manufacturer's claim, including its shipping and handling.

Optional Tech Gage warranty service

Choose the paid option only where it appears on the product. Its validity follows the eligible warranty period recorded on your invoice. The surcharge is based on the laptop price before add-ons:

  • Up to PKR 150,000: PKR 20,000.
  • Above PKR 150,000 through 250,000: PKR 30,000.
  • Above PKR 250,000 through 350,000: PKR 40,000.
  • Each further PKR 100,000 band adds PKR 10,000.

Making a claim

Keep the purchase invoice, warranty card and original packaging. Serial labels and warranty seals must remain intact; unauthorized opening or repairs can invalidate a claim. Contact Tech Gage first and bring or send the laptop to our Lahore store for inspection. Cover must still be valid when the claim is submitted.

Exclusions

The optional Tech Gage service excludes accidental or liquid damage, electrical surges, misuse, overclocking, dust-related damage and damage from excessive heat. It does not cover software problems, data, promotional accessories, chargers/adaptors, batteries or battery wear, touchscreens, hinges or speakers. Display backlight bleed, yellow tint and loose-hinge characteristics are excluded from this optional service. Manufacturer or statutory entitlements are considered separately.

Assessment and repair

Claims require assessment; an immediate exchange is not promised. Processing can take approximately 10–90 days or longer, depending on the fault, manufacturer and logistics. The manufacturer decides whether eligible parts are repaired or replaced. Back up your files before service; Tech Gage cannot guarantee data retention during diagnosis, software refresh or repair.

Contact Tech Gage

LG 13, Hafeez Center, Gulberg III, Lahore. Call 0334-8576555 or email contact@bztech.pk to confirm the applicable period and arrange inspection. Normal operating warmth alone is not proof of a defect; contact us if the laptop malfunctions.