Mobile, tablet and monitor warranty

This policy applies to new mobile phones, tablets and computer monitors sold by Tech Gage. Laptop warranty and paid laptop service options are described separately in our laptop warranty policy.

Your product's warranty

Warranty coverage is provided by the manufacturer, official distributor or other provider identified on your Tech Gage invoice, warranty card or product listing. The period, service location and covered parts depend on the exact product and supply channel. Keep the invoice, serial number or IMEI and any warranty card or electronic warranty record. A retailer's advertised warranty does not by itself establish Tech Gage coverage; the coverage supplied with your order is the one recorded on your invoice.

There are no optional paid Tech Gage local-warranty or extension add-ons for mobiles, tablets or monitors. If a listing does not specify a warranty period or provider, contact us before paying so we can confirm those details for the supplied unit.

Making a claim

Contact contact@bztech.pk or 0334-8576555 with your order number, model, serial number or IMEI, a description of the fault and supporting photos or video. We will explain the relevant claim route. Where the warranty card requires direct service, take the product and purchase documents to the named manufacturer's or distributor's authorised service centre. Tech Gage is a retailer and does not represent itself as an authorised repair centre.

Warranty assessment, repair or replacement follows the provider's applicable terms. Processing time depends on inspection, parts and the provider. Any applicable shipping, handling or overseas service cost will be explained before you agree to a charge. International warranty does not automatically include service in Pakistan.

Coverage and exclusions

Eligible manufacturing faults are assessed within the applicable warranty period. Accidental or liquid damage, misuse, electrical damage, unauthorised repair, tampering and altered serial numbers may fall outside coverage under the provider's terms. Battery, charger and accessory coverage varies by model and provider; it is not automatically identical to the main device warranty. Software, accounts and personal data are not a substitute for hardware warranty coverage. Back up your data and remove personal accounts or activation locks when the service provider asks you to prepare a device for inspection.

Monitor panels and pixels

Pixel and panel claims follow the exact manufacturer's policy for the monitor model, including any stated bright-pixel or dark-pixel thresholds. We do not make a universal zero-dead-pixel promise. Physical panel damage and misuse are assessed separately from manufacturing defects.

Delivery problems and faults on arrival

Inspect your delivery promptly. If the item is wrong, visibly damaged, appears previously opened or does not work on arrival, contact Tech Gage immediately with your order details and photos of the product and packaging. Keep the packaging and supplied accessories for inspection. We will assess the issue and explain the available remedy; an opened device does not automatically qualify for a change-of-mind return. This policy does not remove rights available under applicable consumer law.