Audio & Wearable Warranty

Audio and wearable warranty support

This policy applies to new earbuds, headphones, headsets, speakers, soundbars, smartwatches and fitness bands purchased from Tech Gage. The applicable warranty period, service provider and any checking-only coverage are stated on your Tech Gage invoice or supplied warranty card. A brand name, a global warranty advertisement or another retailer's policy does not establish local coverage for your particular item.

Before you buy

Ask us to confirm the exact model, colour, supplied accessories, compatibility and local claim route before payment. For wearables, confirm phone and operating-system compatibility, watch size, GPS or cellular edition and any network or regional restrictions. Advertised battery life depends on use. Water-resistance ratings have usage limits and do not automatically include liquid-damage warranty coverage. Wearable health features are intended for general wellness and are not a medical diagnosis.

Requesting help

Contact Tech Gage on 0334-8576555, or visit LG 13, Hafeez Center, Gulberg III, Lahore. Provide your invoice number, purchase date, exact model, serial number where present and a description of the fault. Keep the original packaging, warranty card and supplied accessories for inspection. Contact us before sending an item so we can explain the return address, required items and any shipping or inspection charges.

We help identify the applicable provider and submit eligible claims. Repair, replacement or another remedy depends on the confirmed coverage, inspection result and applicable rights. Claim timing depends on the provider, fault and parts availability; we will communicate the expected process rather than guarantee a fixed turnaround.

Coverage limits

Ordinary wear to straps, ear tips, cushions and consumable parts, gradual battery ageing, accidental or physical damage, liquid damage, electrical damage, misuse, unauthorized opening or repair, and missing or altered serial labels are generally outside standard manufacturing-defect coverage unless your supplied terms say otherwise. A manufacturing fault in a battery or another part will be assessed under the actual coverage; battery parts are not automatically excluded by this policy.

Fit preferences, normal software limitations and unsupported device or network combinations are not manufacturing faults. If an item was described incorrectly or arrives damaged, incomplete or faulty, contact us promptly with the order details and photographs so we can assess an appropriate resolution. These terms do not remove rights available under applicable law.

Protect your information

Before service, back up anything needed, unpair the device and remove personal accounts, activation locks, SIMs and removable storage when the provider's instructions allow. Do not send us passwords. Data recovery is not part of a normal hardware warranty claim.